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Frequently Asked Questions

How to search products?

Search for products by clicking the search icon at the top of any page and entering the product name or keyword into the Search Bar. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

How is shipping handled?

Rugged Styles offers free shipping on all items. Shipping times to your location may vary per item. Please allow for 15-30 business days for shipping depending on your location. Once your order is placed, it is processed and sent to the USPS the same day. Within 5-6 business days a tracking number will be provided. Once a tracking number is provided, you will be sent an automatic email notification with the tracking information so that you may track your package as it gets closer to your location.

You are responsible for providing a correct & current shipping address for your order. If you provide an incorrect shipping address to which your order is delivered we are not responsible and are unable to refund your order.

If your tracking information states that your item has been delivered but you have not received it, you will need to contact your local USPS delivery location to resolve the issue.

If you do not receive your item within the 15-30 business days, please send us an email and let us know.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website. You are protected when:

1. The item you ordered did not arrive within the time promised by the seller.

2. The item you received was malfunctional / not as described.